We suggest you arrive for your journey at least 45 minutes before your scheduled appointment, providing you with sufficient time to change, shower and steam. Arriving late will possibly interfere with your treatment time. All appointments will end at their scheduled time so the next guest will not be delayed. While a robe, slippers and small locker are provided upon arrival, you may instead elect to bring the robe and slippers available in your hotel room. If you choose, undergarments may be worn during treatments. Leaving your personal belongings secured in your room is also up to your discretion. IMMERSE spa is not responsible for misplaced or lost items. You may request a specific gender massage therapist and/or esthetician while booking an appointment, although we cannot guarantee that we will have your request available at all times. All service provider professionals are licensed for the services they provide and meet IMMERSE spa's rigorous standards for draping, training, experience and excellence.
Health Information and Comfort Level
Please advise us, when making your spa reservation, of any health conditions that could affect your service such as high blood pressure, allergies, injuries, if you are using any medications that affect your skin, or if you have had recent laser or plastic surgery that could affect your service. We have specifically designed treatments for expectant mothers in their second and third trimesters. We encourage you to have your service provider adjust any part of your experience, including the music, the amount of pressure applied during your massage or the room temperature.
To continue your spa regimen at home, all spa products used in the treatments and services are available in our spa boutique. Information on special spa packages or group programs can be obtained by contacting IMMERSE spa at 313.465.1656. For your convenience, complimentary valet is available.
IMMERSE spa is not responsible for misplaced or lost items. Access to the spa, pool and fitness center are exclusively for guests age 18 or older.